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Cloud IVR

Sound like an enterprise from call one

Build a multi-level, bilingual IVR in a drag-and-drop editor. Route callers to the right team in seconds and never let a call ring out again.

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  • No setup fees
  • Live in 10 minutes
  • 24×7 support
Hosted IVR Live on your ApnaLeads dashboard Active
  • Multi-level menus
  • Custom voice prompts
  • Call recording
  • Sticky agent
Setup time Under 10 minutes

Live in 10 minutes

Pick a number, build a flow, go live. No PBX, no engineer, no wiring.

Speaks your customer's language

Hindi, English and 10+ regional languages in a single menu tree.

Zero missed calls

Overflow, fallback and after-hours rules catch every caller.

What you get

Built to do the whole job

Not a stripped-down starter tier. Everything below ships with Hosted IVR.

Multi-level menus

Nest menus as deep as you need — sales, support, billing, each with its own team.

Custom voice prompts

Upload studio recordings or generate AI voice prompts in seconds.

Call recording

Every call recorded, stored securely and searchable for 12 months.

Sticky agent

Repeat callers land straight back with the agent who knows them.

Time-based routing

Office-hours, holiday and weekend flows switch automatically.

Real-time analytics

Answer rate, wait time and agent load on one live dashboard.

How it works

Three steps to live

Our onboarding team does this with you on a call. Most customers finish in a single sitting.

  1. 1

    Claim your number

    Choose a virtual, toll-free or city landline number from our pool.

  2. 2

    Draw your call flow

    Drag menu nodes, agents and voicemail onto the canvas. Publish instantly.

  3. 3

    Track every caller

    Recordings, lead details and outcomes land in your ApnaLeads dashboard.

Who uses this

Where Hosted IVR earns its keep

  • Real Estate Route site-visit enquiries to the closest sales agent by project.
  • Healthcare Separate appointment booking, reports and emergency lines automatically.
  • Education Send admission calls to counsellors and fee queries to accounts.
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We were losing enquiries every evening simply because nobody picked up. Within a month of switching to ApnaLeads, our missed-call rate went to almost zero and site visits jumped 38%. The sticky agent feature alone paid for the plan.
Rohit Malhotra Sales Head, Shubham Realty, Gurugram

Works even better with

Toll-Free Number 1800 Numbers Voice Broadcasting Outbound Voice Bulk SMS Messaging

FAQ

Hosted IVR, explained

The questions our sales team gets asked most about this product.

Do I need any hardware to run a hosted IVR?
No. ApnaLeads is fully cloud-hosted. Your agents answer on their existing mobile phones, softphone or desk phone — there is nothing to install and nothing to maintain.
How many levels can my IVR menu have?
Starter plans include a 2-level menu. Growth and Enterprise plans support unlimited nesting, so you can build department → sub-department → agent flows.
Can the IVR speak in regional languages?
Yes. Upload your own voice prompts or use our AI voice engine in Hindi, English, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Punjabi and more.
What happens if all my agents are busy?
You decide: hold with music, overflow to a backup team, drop to voicemail or trigger an automatic callback. Every unanswered caller is still logged as a lead.

Still deciding? Ask us directly →

⚡ No setup fees · Live in 10 minutes

Ready to set up Hosted IVR?

Book a free 20-minute demo. We will configure it live on the call, on your own numbers and your own use case.

Book Free Demo +91 99112 29504

Talk to a real person, in India, 24×7. No bots, no call queues.

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